The player from Hamburg is dissatisfied with the casino due to perceived game manipulation and poor customer service. He believes winnings are unfairly confiscated and complains that customer service instructs players to stay active, which he interprets as urging to deposit and lose more money. The complaint was closed as the player stopped responding.
WinDetta Casino - Player alleges game manipulation and poor customer service.
Amount: €500
WinDetta Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
WinDetta Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This casino should absolutely be avoided. The games are rigged. Cancelled payouts are always lost without exception. When you ask the customer service why this happens, you get no answer. They only tell you to stay active, which basically means to keep depositing and losing. These casinos are all interconnected. If you complain about one, you can't win anything in others. As a player, you are systematically crushed. This is a prime example. And when I read responses from a casino of people who have also lodged complaints, one can only laugh at the sheer audacity. They ought to have their license revoked as soon as possible. These are not people, these are vultures.
PLEASE DO NOT DEPOSIT A SINGLE CENT HERE.
These are inhumane individuals.
Automatic translation:
Public
Public
1 year ago
Dear leber123,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WinDetta Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
