WinDaddy Casino - Player is criticizing false advertisement of bonus.

This is poor website their customer service is very poor. On 3rd April, I got a mail that my account has credited with 2000 free bet but, when I am trying to place a bet there is no choose the free bet option they are making people fools by wasting their time I have contacted the customer service 11, 12 times from 3rd April to now but, noone has solved the issue and saying that the free bet will be credited to my account sooner.

Dear Ranjitanu8888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any free promotional offers in this casino in the past? Was your account previously verified?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Previously I haven't activated any free bonus a few days ago I have deposited 5001 and lost app the money. Yesterday, I got a mail that my account has credited with 2000 free sports bonus but, when I am trying to place a bet Use the free bet option isn't available there. That means it's not credited so, I connected the team immediately but, they said it will credit to your account sooner I have contacted them 12, 13 maybe 14times since I got that mail but, everyone is saying that your free bet will be credit to your account soon. And I have asked them the reason behind the delay noone has answer for it. And they took of time to respond I never faced such poor service as I have uned many websites like 10cric, casino, rajbet, betway, betmaster, casinoin, willscasino and many more. But, this is really frustrating me as I am tired asking. They make me fool with this fake mail

Thank you very much, Ranjitanu8888, for your reply. Since the bonus that was supposed to be added to your account is for sports betting, namely cricket, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.