The player from Romania had reported a pending withdrawal for 3 days despite having approved documents, and disputed the casino's claim of a requested account closure. We had advised the player to wait at least 14 days for withdrawal processing and had sought clarification about their account access and remaining balance. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation, which led to the rejection of the complaint.
WinBoss Casino - Player’s withdrawal is pending.
Amount: 3,500 lei
WinBoss Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Withdrawal has been pending for 3 days with approved documents and then I received an email stating that I requested the closure
Automatic translation:
Public
Public
7 months ago
Dear ditubogdan5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that you currently can't access your casino account? Did the casino inform you what happened with the remaining balance?
Thank you in advance for your reply.
Best regards,
Kristina
