Winbig7 Casino - Player’s account has been disabled.

Casino accused me of abnormal betting when I submit my withdrawal.

No evidence was produced.

Casino Disabled my account and refused to process my winnings.

Dear Guangren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, could you please advise the exact URL of the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered my account on 31 March 2022.

My account was disabled after I tried to make my First withdrawal on 14 April 2022

All verification was completed.

The games I was playing was on their sports site CMD 368.

The URL of the casino website is here

https://www.winbig7.com/en-sg/home

Thank you, Guangren, for providing all the requested information. Do I understand correctly that you have placed sports bets only?

Dear Guangren,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I only placed sports bets

Thank you very much for the clarification. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much, Guangren, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.