WinBet Casino BG - The casino website is not loading properly.

I do not want money! I just want a solution to the problem (no connection to the server)! I wrote emails I complained, I wrote the posts on Facebook used in another complaint, containing similar complaints from other players! There is no support and adequate response from their support, except (delete your cookies)! The claim is that their site does not have an algorithm set up! The problem is either on the internet or in the browser or cookies. They also claim that they have no other complaints. This is not true, they have a lot! I hope at least you can do something, I wish you a nice day!

Dear Михаела,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting? How long have you been experiencing this problem? Are there any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, I have no difficulty entering the site. I have a problem, almost every time. Either he lowers your deposit for two seconds or if he decides to give (there is no connection to the server). When I lose the demo games, the connection is great! Their practice is: put a little in the beginning, to catch you and then just lose! I'm not the only one complaining, a lot of people responded to my Facebook post that they have the same problem.

Михаела, thank you very much for your reply. I am not sure that this is something we could help with because technical difficulties with the website are very hard to judge, and the problem can be anywhere, not only from the casino's side.

Do you have any screenshots or video recordings that you could forward me? Would you be so kind and send me all the conversations with the casino? My email address is kristina.s@casino.guru.

I have on the other phone, I will upload them these days. I did a facebook survey, there is a lot with the same problem. I tried three different browsers and devices separately. It had no effect. The presence of many similar complaints and the lack of change, lead me to think that the problem is on the site. Regards and have a good day.

Dear Михаела,

We haven't received anything from you yet. We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.