WinBet Casino BG - Player’s struggling to complete the account verification.

I am registering, they require a debit card and an ID card .. I insert them, everything is exactly in two days, I insert my other credit card .. Which I have not verified but I have made a deposit !!!

I'm trying to withdraw your card, the one that ends in **** has not been verified, anyway, they ask me to insert my other card, but I refuse ... For security reasons, I don't want to upload my credit card to a casino which I don't know .... The next day I deposit money from my other debit card which they confirmed to be verified ... And again it doesn't allow me to withdraw money I had to upload a credit asi card already ... I also have a chat screenshot how with the person I'm writing to me it says that I have to upload the last 4 digits of the map .. Without specifying in front or behind which 4 digits

Dear Матей,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying one of your depositing payment methods seems to be the only obstacle standing between you and your winnings? Could you please advise how many payment methods you have used to deposit funds into your account? I’m sure you understand that all of them need to be verified.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Матей,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.