WinBet Casino BG - Player’s bonus privilege has been withdrawn.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that the issue is that you’re not entitled to any further bonuses anymore.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

but they invite me to send messages notifications in any way and there they write that there is a bonus do you understand me ?!

They say put a few levs and you will get a bonus ... People LIE after I put money in. There is no bonus ... then why do they send me notifications when there is none?

I do understand. Have you tried communicating this issue with the casino?

to tell them, rather I wrote to them many times to stop deceiving me with these false notifications which are obviously not relevant on my profile ... they neither say anything about the issue nor stop sending!

Usually, these kinds of emails are sent to all subscribed players, even if they’re not entitled to receive any further promotional offers. I fully agree that it is not ideal and only authorized players should be targeted. However, I would assume, that in this case, it is not technically possible.

Do you have an option to unsubscribe from those emails? Would that be a satisfactory solution?

nqma kak

Sorry, I'm afraid I don't understand completely. Do you have no option to unsubscribe from the casino emails? If it is not possible inside your email, please contact the casino. If you need any assistance please let me know.

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.