The player from Bulgaria has been accused of breaking the promotional T&Cs by playing restricted games. We rejected the complaint because the player didn't respond to our messages and questions.
WinBet Casino BG - Player has been accused of playing restricted games.
Amount: 100 лв
WinBet Casino BG
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited in the Winbet site, with the condition that I use a bonus of 100% up to BGN 100. As about 50 games were written in the conditions and I thought that I should play only on them. When I played a little on one of these games and I saw that I did not play anything. I read the condition again and saw that it says, "the bonus does not include these games ..." I changed the game and when I had BGN 100 left I was given insufficient balance. I can play them because I played from the "forbidden games" and they stay that way until I decide to deposit another BGN 100, as I was advised by winbet. games bonus will be invalid and I will have to deposit new money.
I asked for my account to be closed and after the unbearable behavior of the supporta they sent me a document that they want me to fill in personally and send them a photo of it, which in short means ... ,, if you are doing this, you will We deactivate the account. "Very incorrect. I want my money back or they let me play the remaining BGN 100 of the bonus that hangs in my account.
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Public
Public
2 years ago
Dear Михаил,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We believe that restricted games should be blocked, and this rule enforced at the software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played.
Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please advise how much was your deposit and how much winnings you accumulated.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
They played about BGN 80. The game John Hunter and The Book of Tut. 100 and do not play these games.
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