The player from Belarus is dissatisfied he didn’t receive the bonus. We don't see this as a valid reason for penalizing the casino, therefore we rejected this complaint.
WinBet Casino BG - Player didn’t receive a bonus.
Amount: ??
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Thus, the casino in question offers a promotion with a free bet in the sports section, which depends on the gaming activity with real funds through the past 24 hours.
3-4 days ago I made bets worth about 20 leva or 10 euros and the next day I received 35 leva free bet so far everything was fine.
But yesterday I played in the same casino and made bets of about BGN 200, after which I had to get at least some bonus, I wrote to customer service but they kept repeating the same thing to me: " so "I want to say that this casino does not follow the rules of promotions it says that the more you play the more free bets they will give but they don't give me anything
Bets were placed on 15.01.2021 with a bonus to have been credited on 16.01.2021
Automatic translation:
Public
Public
3 years ago
Dear Николай,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving it or not.
Nevertheless, we cannot punish the casino for not giving you the bonus which acts as a reward for your player's activity.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise I will be forced to reject this complaint.
Best regards,
Kristina
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3 years ago
Dear Николай,
We are extending the timer by 7 days. If there is anything else we could do for you, please let us know. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Public
3 years ago
After reviewing all the available information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
