WinBet Casino BG - Pelaaja ei saanut bonusta.

Thus, the casino in question offers a promotion with a free bet in the sports section, which depends on the gaming activity with real funds through the past 24 hours.

3-4 days ago I made bets worth about 20 leva or 10 euros and the next day I received 35 leva free bet so far everything was fine.

But yesterday I played in the same casino and made bets of about BGN 200, after which I had to get at least some bonus, I wrote to customer service but they kept repeating the same thing to me: " so "I want to say that this casino does not follow the rules of promotions it says that the more you play the more free bets they will give but they don't give me anything

Bets were placed on 15.01.2021 with a bonus to have been credited on 16.01.2021

Така в въпросното казино предлагат промоция с безплатен залог в секция спорт който зависи от игралната активност с реални средства чрез изминалите 24 часа.

Преди 3-4 дни направих залози на стойност около 20 лева или 10 евро и на следващия ден получих 35 лева безплатен залог до сега всичко беше добре.

Но вчера играх в същото казино и направих залози от около 200 лева след което трябваше да получа поне някакъв бонус писах на обслужване на клиенти но ми повтарят едно и също "ако имате изготвена оферта ще ви излезе в профила си и е нужно да следите профила си затова" искам да кажа че това казино не си изпълнява правилата на промоциите пише че колкото повече играеш толкова повече безплатен залог ще дадат но нищо не ми дават

Залозите са направени на 15.01.2021 с бонус трябваше да е кредитиран на 16.01.2021

Dear Николай,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving it or not.

Nevertheless, we cannot punish the casino for not giving you the bonus which acts as a reward for your player's activity.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise I will be forced to reject this complaint.

Best regards,

Kristina

Dear Николай,

We are extending the timer by 7 days. If there is anything else we could do for you, please let us know. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

After reviewing all the available information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.