HomeComplaintsWinBet Casino BG - Player complains that they didn’t receive Birthday bonus.

WinBet Casino BG - Player complains that they didn’t receive Birthday bonus.

Amount: ??

WinBet Casino BG
Safety Index:High
Submitted: 26 Feb 2021 | Case closed : 16 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I want to report to winbet.bg in the beginning of February in the column and promotions there was a birthday bonus which will provide free spins for the bonus period until the end of FEBRUARY I WAS ON 25.02 I HAD A BIRTHDAY

Automatic translation:
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3 years ago

Dear miroslavraikov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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3 years ago
Translation

OK thanks

Automatic translation:
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3 years ago

Dear miroslavraikov,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.

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3 years ago

Dear miroslavraikov,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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