WinBet Casino BG - Player complains that she didn’t win anything.

I signed up at Winbet and was mega disappointed. From the first day, the games started to crash, there was an error in the system and how the game crashes when it gives a profit, there are no separate games for 200 spins. I wrote to them about the problem, they didn't even answer me. They are super bad, robbers, this is the very word robbery. No fun to play, tuned slots to collect only money. I have everything captured on video and screenshots on the phone. I will turn to the NRA. And it's not because I didn't win, it's clear that I won't get rich from it, but because their games have been manipulated and it's a robbery.

Dear Петя,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Thank you very much for the answer! It is clear to me that there is nothing to be done, even if it is provable, they always have a ready answer. It would just be nice for more people to see the complaint and not register at all in this casino, it's strange that it has a high rating.

They really don't have a 5% return, which is probably quite legal for Bulgaria. Legal robbery in two words. When I asked them what the problem was with crashing games and why the system stopped non-stop, they didn't even answer ... they understand things, I hope more people see this and better throw away their money instead of playing there because will be left with many nasty emotions of the robbed. And their rating is also suspiciously high, most likely paid a few people to write positive comments.

As for luck, this is true, but even if there is a person here, the slots, the odds of sports games, etc. have been manipulated. you can't be lucky, so bad luck is weird.

Thank you again!

Thank you, Петя, for your reply. Please understand without supporting evidence it would be close to impossible to confront the casino.

However, if you’re interested in the process of how we review online casinos I could recommend checking our article. 

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.