HomeComplaintsWinBet Casino BG - Player complains that he didn’t win anything.

WinBet Casino BG - Player complains that he didn’t win anything.

Amount: €1,100

WinBet Casino BG
Safety Index:High
Submitted: 28 Mar 2022 | Case closed : 17 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello, within 2 days I made a deposit of 1100 euros in winbet all the time the game just cuts and punches and took all my money without even giving anything 1 euro Bet these are court fraudsters are winbet manipulate games

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2 years ago

Dear Денислав,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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2 years ago
Translation

You probably also work for them and for that there is nothing you can do. To do

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2 years ago
Translation

You bet BGN 100 BGN 1 Beth eats them without even giving anything, they manipulate the games and you close your eyes, make a deposit in winbet and you will see what gives a random principle, not everything is set up

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2 years ago

Dear Денислав,

If you feel this way, please forward your game history to petronela.k@casino.guru. Please understand that without any supporting evidence it is impossible for us to proceed with this case.

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2 years ago

Dear Денислав,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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