The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
WinBet Casino BG - Player complains that he didn’t win anything.
Amount: €1,100
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, within 2 days I made a deposit of 1100 euros in winbet all the time the game just cuts and punches and took all my money without even giving anything 1 euro Bet these are court fraudsters are winbet manipulate games
Automatic translation:
Public
Public
2 years ago
Dear Денислав,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
2 years ago
Translation
You probably also work for them and for that there is nothing you can do. To do
Automatic translation:
Public
Public
2 years ago
Translation
You bet BGN 100 BGN 1 Beth eats them without even giving anything, they manipulate the games and you close your eyes, make a deposit in winbet and you will see what gives a random principle, not everything is set up
Automatic translation:
Public
Public
2 years ago
Dear Денислав,
If you feel this way, please forward your game history to petronela.k@casino.guru. Please understand that without any supporting evidence it is impossible for us to proceed with this case.
