The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.
WinBet Casino BG - Player complains that he didn’t win anything.
Amount: €1,000
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I made a deposit of 1000 euros in winbet, I played 1 euro, and I took all the money without even giving anything away, and nothing is normal for me. Their machines are turned off or they control the game of each player. take without even giving something this for me is theft from people I know that in Bulgaria there are no laws and for this there are such fraudulent casinos that just take and their machines are turned off and control every single user
Automatic translation:
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2 years ago
Dear Denislav,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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2 years ago
Dear denis9229,
We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
They probably pay you too, so you can't do anything. There is evidence on YouTube that their games only take and give nothing.
Automatic translation:
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2 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
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