HomeComplaintsWinBet Casino BG - Player complains that he didn’t win anything.

WinBet Casino BG - Player complains that he didn’t win anything.

Amount: 2,000 лв

WinBet Casino BG
Safety Index:High
Submitted: 03 Apr 2021 | Case closed : 20 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

every day I charge for months inishto nqkolko puti nesum poluchil dori bonus za izigranata suma edin put nemi beshe otrazena dori i pechalba ot 190 lv


Automatic translation:
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3 years ago

Translated player's comments:


"I've been recharging every day for months, several times I haven't even received a bonus for the amount played, once I was dumb, even a profit of BGN 190 was reflected"

Edited by a Casino Guru admin
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3 years ago

Dear Наско,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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3 years ago

Dear Наско,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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