WinBet Casino BG - Player complains that he didn’t win anything.

Ot 4 meseca igraya seki boji den samo depoziram bez pecalbi zalagam za nula vreme gi zemat yako me argasaha pisa im kazvat kismet spored vas ot 4 meseca igra nito edno teglene tova kismed li navas pisa zastoto nyama na kogo dasa obristam pone dakompensirat depoziranata suma te samo zemat kak stava tova 4 meseca120dena bez pecalba tova kismed li spored vas WINBET

Translation:

"For 4 months I have been playing every day, I only deposit without winnings, I bet in no time, they take them, they really pissed me off, I wrote to them, they say kismet, in your opinion, I have played for 4 months, not a single withdrawal, is this kismet, you wrote, because there is no one to ask, at least they compensate the deposited amount they only take how this happens 4 months 120 days without winning is this kismed do you think WINBET"

Dear Halil90,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Halil90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.