The player from Spain faced delays in receiving a refund from the casino, having requested it five days prior. Additionally, she was asked for various documentation without any approval as of that time. The Complaints Team extended the response time by seven days to allow her to provide the necessary information; however, she did not respond. As a result, the complaint was rejected due to lack of communication.
Winaura Casino - Player's refund request is delayed.
Amount: €850
Winaura Casino
Safety Index:Fresh casinoSafety Index
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7.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
The Casino only has ChatBot.
I requested a refund 5 days ago and there is no news yet.
They are asking me for all kinds of documentation and at the moment there is no approval.
Automatic translation:
Public
Public
1 month ago
Dear Epi92,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better assist you, could you please answer a few questions to clarify your situation?
Could you please specify the reason you are requesting a refund from this casino?
Which documents have you been asked to submit to the casino? Which documents have you already sent, and when exactly did you send the most recent one?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
