The player from Austria had the withdrawal rejected due to an accusation of placing arbitrage bets. We rejected this complaint as it was sports betting related.
Winabet365 Casino - Player’s winnings have been cancelled.
Amount: €500
Winabet365 Casino
Safety Index:LowSafety Index
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4.5
Winabet365 Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Bookmaker does not want to pay out and refers to alleged Abitrage bets, which is not even in the beginning. Each of the bets could have been played with any other bookmaker! Classic fraud
Dear sir
Our trading and scam services have analyzed your account and have been informed by other bookmakers that in the vast majority of cases you are arbitrage betting in order to win. This is forbidden by our rules. In accordance with these rules, we will void your last winnings and let you withdraw the last deposit you made. Your account will then be permanently closed. We have also informed the other bookmakers who work with us about the bets you have placed on our website.
Kind regards
Winabet365
Automatic translation:
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3 years ago
Dear DiePartei,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Translation
Yes, we can do it like that. 🙂 and thank you very much! Lg
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3 years ago
Thank you very much, DiePartei, for your reply.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
