The player from Austria had their account locked during two ongoing poker tournaments. Even after complaints and requests to the casino, the account remains blocked. The reason stated for the block was too many complaints from the player. We rejected the complaint because the player didn't respond to our messages and questions.
Win2day Casino - Player's account locked during poker tournaments.
Amount: ??
Win2day Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino has locked my account during two ongoing poker tournaments.
I was already among the first players.
Now, of course, everything is lost.
An open sports bet still exists.
The reason for blocking is that I complained too often. Yes, I did so exactly three times
And sent praise twice.
I never scolded or anything like that.
Never received a warning.
Which would still be justified
I asked the casino to unlock it but nothing happens.
Automatic translation:
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1 year ago
Dear putzgrubermarkusovb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Dear putzgrubermarkusovb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
