The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning software fairness. We rejected the complaint because the player didn't respond to our messages and questions.
Win2day Casino - Player is concerned about software fairness.
Amount: €1,000,000,000
Win2day Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The win2day software is manipulated or manipulable!
I have many evidence photos, but I cannot load all of them here ...
I recently founded a Facebook group (because win2day blocks all who leave critical comments) there, one after the other, all the evidence photos are posted ... The group is called: The "random generator" of win2day: D
So, look around there and make your own opinion!
Automatic translation:
Public
Public
4 years ago
Dear Violeta,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. My email address is petronela.k@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
