HomeComplaintsWin2day Casino - Player is concerned about software fairness.

Win2day Casino - Player is concerned about software fairness.

Amount: €1,000,000,000

Win2day Casino
Safety Index:Very high
Submitted: 19 Apr 2020 | Case closed : 05 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning software fairness. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

The win2day software is manipulated or manipulable!

I have many evidence photos, but I cannot load all of them here ...

I recently founded a Facebook group (because win2day blocks all who leave critical comments) there, one after the other, all the evidence photos are posted ... The group is called: The "random generator" of win2day: D

So, look around there and make your own opinion!

Automatic translation:
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4 years ago

Dear Violeta,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. My email address is petronela.k@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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4 years ago

Dear Violeta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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