The player from Austria reported dissatisfaction with the casino, stating that despite having 1200 Euros in the account and betting 4.50, he had not received any free spins. The Complaints Team attempted to gather more information by requesting details about the player's communication with the casino and the nature of the free spins expected. However, due to the player's lack of response to the inquiries, the investigation could not proceed, and the complaint was rejected.
Win2day Casino - Player claims unfair treatment with winnings.
Amount: €1,200
Win2day Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I had 1200 Euros in my account, and the whole time the bet was 4.50. Out of 1200 Euros, not a single free spin. This is electronic theft; it has nothing to do with fun. Honestly, win2 Day.
Automatic translation:
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3 months ago
Dear zlatkopetronijevic1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22Win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify what is the website of the casino this complaint is about?
- Could you please explain in more detail what free spins were you expecting to receive?
- Did the casino confiscate your balance based on any particular rules?
- Have you contacted casino support and asked for assistance? With what result?
Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Win 2 Day contacted me or sent me an email, a normal letter with a pre-printed formula and forwarded it without checking whether it was really a mistake that day. I played Book of Ra
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3 months ago
Dear zlatkopetronijevic1,
Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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3 months ago
Dear zlatkopetronijevic1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
I apologize for not replying sooner.
Dear zlatkopetronijevic1,
Could you please explain whether the casino accused you of breaching the maximum bet rule in the casino? From the correspondence you sent earlier, it can't be determined what the issue is and how we may assist.
Please provide more information regarding the issue, supported by evidence or communication with the casino.
