Win Windsor Casino - Player’s struggling to complete KYC verification.

I have been submitted my ID for more than 5 times, and it hasn't been verified, I have sent a picture with the ONLY CARD I have linked to my paypal account and its still rejection it, I have sent emails which are never answered just to stop me from withdrawing any money, but I've never had any problem making deposits.

Dear Ramona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying your ID and your depositing payment methods seems to be the only obstacle standing between you and your winnings?

Would you be so kind and forward any relevant communication to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Ramona, thank you for your emails, however, you haven’t answered my previous question, nor provided the required communication between you and the casino. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Thank you for your email. I see in your Paypal account that your card is linked to it, but I also see there is linked another number (the last two numbers are **68 ). Do I understand correctly that it is your bank account?

Hello. Yes that's the bank account is not another card, if you have a look at the card it's gonna show the same account number. Maybe there was the issue. Thank you

Thank you very much AprilRain for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello AprilRain,

I looked at your complaint and will do my best to help you. I would like to invite Win Windsor Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Thank you for your help. I hope the misunderstanding would be sorted. Thank you

We would like to ask the Win Windsor Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, I would like to close the case as I have managed to get in touch with them and verify my account and I am waiting now for my funds to be reviewed and processed.

Thank you for your help

Dear AprilRain,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru