The player from Austria is experiencing difficulties verifying his account. We’ve rejected this complaint as per the player’s explicit request.
Win Unique Casino - Player’s struggling to complete account verification.
Amount: €100
Win Unique Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I paid 50 euros at Unique Casino because I wanted to have the money sent back to No Casino Found.
Well, I sent you my ID card front and back with an account statement, that's when the vortex begins, I got the answer that this does not apply to you, because you only take Jdgeg or whatever it's called, my answer to that I'm already over 80 years and I'm not an expert, I can't do that. It didn't help, I know that every casino does the Dbf and I have saved my opinion is the best. Nevertheless, I tried to give them the ID, my picture was not the same again I could
not doing that, not accepted, it takes time, I can't do that, I added a picture to the ID card, again nothing annoys me, it's been a long time
Automatic translation:
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3 years ago
Dear Franz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
I have sent you ID front and back as I have been to all online casinos where I have played
with DFB I think the word is correct, I also broadcast it there, I've always saved it because I'm already over 80 years old, I can't deal with some things, I have that
sent, Now you asked for a picture for identification, which I don't even know the police do that.
Now nothing again, in Schwischen I also played and got used to something and lost again because this casino has it all, the constant errors are you are thrown out for a long time, even with the payout is not always paid but nevertheless, so I can in that way Do not play a casino and ask for the payout, I have not accepted the ID with a picture separately
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3 years ago
Dear Franz,
I’m sure you understand that I don’t work for Unique Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to verify your account.
Could you please advise if you have been given a list of personal documents required for account verification?
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3 years ago
Dear Franz,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I am no longer in Den Verbrecher Casino at least 5 times I have sent a friend the last time I did everything with Poto, now again the criminals have what not pleases the corners are not straight. I have hassled and lost everything I'm glad I got from them nothing more. Thanks for writing
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3 years ago
Thank you, Franz, for your reply. Do I understand correctly that you have played your funds?
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3 years ago
Translation
Isn't there anything left for me? It only costs me nerves. I even let it do it and Poto did everything. It only worked with those who didn't want me to lose. Now I don't need these criminals anymore but will inform people of this casino in the forum Thank you
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3 years ago
Translation
Isn't there anything left for me? It only costs me nerves. I even let it do it and Poto did everything. It only worked with those who didn't want me to lose. Now I don't need these criminals anymore but will inform people of this casino in the forum Thank you
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3 years ago
Dear Franz,
I’m afraid there’s not much we can do for you since you have played your funds. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
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