HomeComplaintsWin Casino - Player’s withdrawals are delayed.

Win Casino - Player’s withdrawals are delayed.

Amount: ৳30,100

Win Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

4d 14h 54m 53s

Case summary

The player from Bangladesh requested two withdrawals from win.casino totaling 35,100 BDT, but after 10 hours, the funds were not credited. Despite reaching out to customer support multiple times over the past six days, he continues to experience delays with no resolution.

Public
Public

On the 8th, I requested two withdrawals from win.casino: 20,100 BDT and 15,000 BDT. However, even after 10 hours, the funds were not credited, so I contacted their customer support. They asked me to wait for 24 hours. After 24 hours passed, I contacted them again, but they asked me to wait for another 24 hours.

This has been going on for 6 days now, but they still have not released my money. Every time I reach out to their support team, they just tell me to wait, but the waiting never seems to end.

I kindly request your help in ensuring that I receive my funds. If you need any proof or documentation, I am ready to provide it.

Public
Public

Dear missiontcg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Public
Public

Thank you for reviewing my complaint. My account has been KYC-verified and fully verified, yet they have kept my withdrawal in a pending state. If the money does not arrive within 14 days, how can I contact you?

Public
Public

Thank you for your reply, missiontcg. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments via this thread.

Public
Public

Hi, it has been 10 days, but I still haven't received my withdrawal. Over the past few days, I have contacted them multiple times, but I am not getting any solution from their end. Therefore, I am seeking your help.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news