Win British Casino - Player is struggling to withdraw her winnings.

I have sent all documents to verify myself but my passport expired july 2020 I am not renewing it as no intention of travelling. I dont drive so no id..Not old enough for bus pass..Dont have photo id in UK like a lot of other Countries have..I sent my full birth cert with my marriage cert and they won't except it. I belong to other on line casinos and all of them have excepted my documents and I have had no problems with deposits and withdrawal from any of them...Win British have been no help at all and seems to me they are making sure that they don't have to pay me my £100...They except my deposit no problem.

Dear Carmen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that providing and verifying your picture ID seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Carmen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.