The player from Oregon had attempted to withdraw $114 but was informed that the money had been confiscated due to her use of a no-deposit bonus code. The Complaints Team had reached out to her for more information to fully understand the situation, but the player did not respond to their inquiries. Due to the player's lack of response, the team had been unable to investigate the issue further and had been forced to reject the complaint.
Win A Day Casino - Player's winnings were confiscated.
Amount: $114
Win A Day Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
They stole my money after i tried to withdraw my 114.00 dollars. It never made it to my account and they said it was confiscated because I used a no deposit bonus code. They are thiefs
Public
Public
1 year ago
Dear jennydolan6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any detailed explanation regarding the no-deposit bonus use? Did the casino clarify what was wrong with you playing with it?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
