The player from Switzerland played with a bonus and had his winnings capped at 30x of his deposit. Since rule warning players about this limit was stated in the Bonus T&Cs, we were forced to reject this complaint.
Will's Casino - Player’s winnings were capped.
Amount: €5,500
Will's Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Will's Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, so I deposited 40 at Casino Wills and got 40 bonuses, and I played through the bonus and then I got 4500 euros, I had something around 5700 euros, then I paid out 5500 euros, and then I canceled 500. Documents sent for verification and everything was fine and they accepted 1000Euro and deleted 4000Euro. They then said 40 + 40 (deposit + bonus) you have to play through 40 times with a stake = 3200 euros. And 30x is only paid out, only this 40 Euro deposit x 30 = 1200Euros, I only get that and the rest is deleted. Where is the logic and bonus, I also had to play through the bonus + the Einaz 3200 and in the end I only got 1200 euros, that's really a big rip off. And I played through the bonus before I got this 4500 and that was all deducted. Is there anything else I can do about it, can you help me?
Automatic translation:
Public
Public
3 years ago
Dear Marko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions (https://www.willscasino.com/en/info/bonus-terms-and-conditions), and this is what I found:
„All deposit bonus have max cashout (unless specified differently), is 30 times the deposit. Example: you deposit 50$ your max cashout is 1.500$"
Sadly, there is not much I can do to support your case at this time. This is a standard rule. The casino can set a limit on bonus winnings and there is nothing we can do about it. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint.
Thank you very much for understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
That's all true, but I played through this bonus and then only won 4500 without a bonus and still there is bonus money? But why do they then distribute bonus money if you still only get paid out 30x, only this 40 where I deposited and where are these 40 of the bonus where I played through?
Automatic translation:
Public
Public
3 years ago
Translation
Where is the logic behind it, that is the biggest rip-off of this casino, what do they want to achieve, they don't offer anything, play through bonuses and in the end no bonus. I want this to stay in there for other players.
Automatic translation:
Public
Public
3 years ago
Translation
Can you still write anywhere, e.g. B. on the company of the casino?
Automatic translation:
Public
Public
3 years ago
I am really sorry, but this is how the maximum cashout for bonuses works. As I have mentioned previously, it is a standard rule and the casino has the full right to set its own bonus terms such as wagering requirements, maximum allowed bet, maximum withdrawal limits, etc. Unfortunately, there is nothing we can do about it. I would maybe suggest checking out our article about bonuses where we share a lot of useful information and point out what to be careful about when accepting a bonus:
https://casino.guru/casino-bonuses
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
