The player from Italy struggled to receive his withdrawal, and, unfortunately, he lost all his winnings before we could try to help.
WildTornado Casino - Player’s lost all his winnings.
Amount: €1,000
WildTornado Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I requested this withdrawal several times but they did not accept it saying that I had problems with my preparations and so I lost all the money in anger!
Automatic translation:
Public
Public
3 years ago
Dear Federico,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Unfortunately, since you've lost all your balance before we could investigate the issue, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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