Wildsino Casino - Player’s withdrawal is delayed.

I made an initial withdraw of $750 on February 3 and the casino policy says 3 working days starting after the withdraw request it will be processed. After enquiring after that timeframe was up I was told it's 3-5 working days but not to worry everything with verification etc of my account is great and due to the large volume of withdrawls requested it's taking a little longer. I am now at 6 working days and still being told the same thing, everything is good with my account it's due to the high volume of withdrawls. I have played at many other casinos and have received my withdrawls almost instantly into my bank account. Being it's a new and smaller casino I'm not confident I am going to receive my money.

Dear ctonon2012,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear ctonon2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.