WildFortune.io Casino - Player’s withdrawal is delayed due to KYC requirements.

I play with a VPN set to Canada as I seem to get most providers that way. I didn't realize wildfortune.io was a kyc site until after I deposited $50 in BTC. I canceled my free spins so I could withdraw but they denied my withdrawal because I hadn't played thru the 50 I deposited yet. So I tried to do that but get KYCed like I'm trying to deposit(wish they would have done that the first time) so I can't play thru and nobody wants to get back to me. Seems like they are just going to keep the 50. Anything you guys can do?

Dear bleek31484,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WildFortune.io Casino.

Please note using VPNs to circumvent blocks set out by the casino regarding game providers and accepted countries might cause you issues when paying out winnings from the casino. I would recommend not using a VPN unless specifically allowed in any online casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether your account is blocked? Can you log in?
• Are you having trouble completing KYC? What specifically seems to be the issue?
• Did the casino justify any of their decision citing any rules? Which ones?
• What games did you play to accumulate your current balance in the casino? (which slots, live games etc.)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas!

You guys are fucking awesome for what you do for folks in shity situations, and I appreciate you for taking the time to look into my situation!

●Could you please explain whether your account is blocked? Can you log in?- Yes and Yes.

●Are you having trouble completing KYC? What specifically seems to be the issue?-I cant KYC as they don't accept players from the USA. I play on crypto no KYC sites and rarely change my VPN from Canada as I seem to have the best luck with providers at the no KYC sites. I was under the impression wildfortune.io was a no KYC as well.

●Did the casino justify any of their decision citing any rules? Which ones?-They never really gave me any kind of decision as the only people who will speak with me are the live agents. They say they kick it up the chain but since I can't KYC or play thru my deposit nobody will get back to me. They said I shouldn't have been using a VPN.

●What games did you play to accumulate your current balance in the casino? (which slots, live games etc.)- I played a few of the FS I received with my deposit but when I noticed th3y 2ere KYC I canceled out all bonuses so I was left with just my original deposit of $50.00 and went to withdraw it right away. That's 2hen I was denied withdrawal and told to play thru 1x of deposit but when I try to load a game up it goes directly to KYC form. I was told it shouldn't do that but is doing it because I canceled the bonuses and th3y can't (or simply wont) fix it. I'm sitting in no-man's land now!

If you need anything else from me just let me know! I REALLY appreciate you

lookinginto this for me!!

Gratefully,

BleeKasHell (Drew ****)

Thanks for the clarification.

Please understand that using a VPN to circumvent a country block of the casino will give the casino a justification to confiscate any funds.

If you have an open account in an online casino. where players from the US are not accepted and you bypassed the block to register and play, please beware this might cause you the same issue on other platforms as well.

• Please send me the communication between you and the casino, where you tried to discuss the issue. My email is tomas@casino.guru

I don't have it anymore. I thought I saved all of my conversations but can't find half of them now

Kindly contact the casino again and inquire about your options for refunding your deposit having made the error in using a VPN. Save the conversation if you won't achieve a resolution and forward it to my email at tomas@casino.guru

Dear bleek31484,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.