WildFortune.io Casino - Player's deposits are confiscated without response.

I deposited 30 € to WildFortune, but upon accepting the payment I couldn't enter my e-mail for the site to finish the process. I thought this was a bug that happened because I was using a smartphone, and decided to deposit another 20 € with a laptop. Same thing happened, and couldn't create an account at WildFortune + the site doesn't offer loggin in via bank id.

The money, totaling 50 € is gone from my account and I have provided the WildFortune support team proof of payment from my bank and also I could locate the payments from Trustly's database and have shared that with the casino too.

The customer support people claim they can't locate the payments, but I have clear proof that they have indeed happened. At first the support people were quite quick with the replies to my queries, but after providing the proof for the payments they have gone radio-silent.

I hope you can somehow help with this frustrating situation.

Dear turhautunut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi, first thank you for opening this complaint. I must confess a mistake I made, namely previously I was in contact with the customer support of WildFortune.io (these casinos have the same name and interface, wonder why). I am now in contact with the right people. I will update this as I get more information.

The original problem remains the same, uncredited deposits, no way to log in.

Dear turhautunut,

Could you kindly clarify whether you have an account, as this was not entirely clear from your initial message? Additionally, as the payments appear to be incomplete, have you contacted your payment provider to inquire about the status? It's possible the funds may be returned to you within a few days.

I look forward to your response.

Best regards,

Nick

Dear turhautunut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.