HomeComplaintsWilderino Casino - Player is struggling to access his casino account.

Wilderino Casino - Player is struggling to access his casino account.

Amount: ??

Wilderino Casino
Safety Index:Low
Submitted: 01 Feb 2021 | Case closed : 17 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Brazil is experiencing difficulties accessing his account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Your passwords are no longer valid.

It hurt me in several cases.

It made me register in several casinos very little gave bonos

20 bars are no longer worth it.

I'm harmed.

Automatic translation:
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3 years ago

Dear Marcelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

 

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3 years ago
Translation

I just want the free spins bonuses they promised at the time of registration.

Automatic translation:
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3 years ago

Have you tried to communicate this issue with the casino?

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3 years ago

Dear Marcelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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