The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
WildCoins Casino - Player claims that payment has been delayed.
Amount: €1,000
WildCoins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
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I made a deposit using the instant deposit method, played through the bonus and now have 1000 euros in credit.
When I go to withdrawal I don't see any withdrawal options for euro currency. Support tells me that they don't have a bank transfer withdrawal function and I should withdraw bitcoins to my wallet.. How should I do it if I have 1000 euro currency in my account ?? So you can pay in euros but you can pay out with a garnish?? Please clarify
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1 year ago
Dear Tuscani090283,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
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I can't withdraw at all, so this isn't about delayed withdrawals, the casino doesn't offer any withdrawal methods at all.
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1 year ago
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Watch here.. There are no deposit options for euro currency (immediate transfer) and payout options!
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1 year ago
Thank you for your reply, Tuscani090283. Do I understand correctly that this was your first withdrawal attempt? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
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Hello, now the casino has finally added a payout option for euro currency, no bank transfer, my account has already been checked, I once made a payout via bank transfer, this was canceled without me explaining why via email or live chat...
Have now made a new payment of 1000 euros which is again in the pending phase..
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1 year ago
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The casino has now canceled the payout again, although I entered everything correctly and my account has been fully checked.
I have now created the payout for the third time
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1 year ago
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Payment canceled again without giving a reason this time..
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1 year ago
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Today casino says like 3 days ago that bank transfer has errors and the casino is ready to convert 1000 euros into bitcoins, sent my wallet (wallet address) to the casino like 3 days ago, and it always uses the same text from live chat (it will sent to the responsible department wait for email ) Then another email comes with another excuse..
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1 year ago
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Now the casino writes that..
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1 year ago
Awesome news, Tuscani090283. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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