Wildblaster Casino - Player’s winnings have been confiscated.

Hi a few days ago i contacted wildblaster casino and asked if this account was safe to start using as i have made the mistake before of unknowingly making double accounts. I hadnt played online for a while so just wanted to make sure the account was safe. They said they had checked everything and it was fine they even gave me 20 no deposit spins and wished me luck. I said to them i was concerned about depositing wasnt after the free bonus. after being reassured the account was safe i deposited $100 AU . after trying to withdraw 3100 they have confiscated the funds and left my original 100 in the account. Why wouldnt they transfer my 100 atleast? They will not provide any evidence or information on the second account and are closing live chat on me. This isnt acceptable i checked this site prior aswell which gave it a great score. Live chat were extremely helpful up until now. Now they are failing to answer simple questions.

Dear Matthew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. What has happened to the winnings from 20 Free Spins? How much exactly was your balance when you have deposited funds in to your account? Furthermore, if there’s any relevant communication between you and the casino, explaining why your winnings have been confiscated, please forward it to me. My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi the account was $0. I dsposited $100 for 100% bonus i will forward the email from the payments team

Thank you very much Matthew for providing all the necessary information via email. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

After the investigation we spotted 4 accounts of the player (details were provided), it's a breach of Terms and Conditions, Clause 10 Anti-Fraud: • creating two or more accounts.

Hi Matthew ,

I'm afraid there is not much we can do in this case. You breached the casino's T&Cs by opening nore than one account. I believe I've never seen T&Cs in any casino that would allow opening more than one account. Unfortunately, we’re rejecting this complaint. 

Best regards, 

Juli