WildBet Casino - The player's withdrawal is delayed.

Hello! Raised the balance to 993 euros in this casino and created a withdrawal request. They said that the winnings will be sent within a couple of minutes. 20 minutes later I texted them again. They said that the account is on the verification of the game session. Previously answered in the chat. Now they have stopped. They have written a mail for communication support@wildcoins.io but this mail belongs to another casino. I honestly don't know what to say about this casino.

https://ibb.co/bs2KVc7

https://ibb.co/NnB7CMj

https://ibb.co/stwMZDg

https://ibb.co/4WDWJCs

https://ibb.co/v3sf1kk

https://ibb.co/brTsxhw

https://ibb.co/BPQJ02d

https://ibb.co/y5wBnpV

Hello vereskasnu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wildbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

No documents were requested. They told me that you can create a withdrawal request and within a couple of minutes the request will be processed. The chat stopped responding or this happens very rarely. And they write the same thing that my game session is being checked

Nick, can you provide your email for contact? I would provide you with documents that will help you a lot.

Please send any supporting information to nikolas.b@casino.guru.

Sent

This casino does not pay out. Rate 0. This is a scam

Additional information from the player through e-mail:

Based on the fact that the player used the identity of one of our colleagues without any approval, the complaint will be now rejected and the player permanently banned from the website.