The player from Manitoba had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. After she raised her concern with us, we had advised her to be patient and fully cooperate with the casino. She later confirmed that she had received a partial payment and her account had been verified. She confirmed later that all funds had been paid out. We marked the complaint as 'resolved' in our system.
Wild Tokyo Casino - Player’s winnings haven’t been received yet.
Amount: Can$1,350
Wild Tokyo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Wild Tokyo Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
I have provided all the id and it has been accepted. The issue is that I provided my direct deposit information that is provided by my bank. I have three given names, Deidre Alice Susan and the banks reference my first name on the direct deposit, I go by Susan, so I have let them know that this is how it works as I cannot change how the bank does this, and can provide further proof of my name which was provide on my id.
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9 months ago
Dear SusieQ,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
I have received partial payment now, sorry I did not see this original posting... account is now verified as well. thank you for your assistance...
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9 months ago
Thank you for your reply, SusieQ. Could you please clarify how much funds you received? Do you have any remaining funds in your casino account?
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9 months ago
Thanks I received notification today, that the remaining funds are being processed, so should have everything clear by tomorrow, we can close this case I would expect by tomorrow, there was a remaining amount of 650 to be processed, I have seen the processing of it already.. Appreciate your assistance as always..
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9 months ago
I am happy to hear that! However, I would like to keep this complaint open until you confirm that the last withdrawal has been successful. Please keep me informed about any further developments.
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8 months ago
Dear SusieQ,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Dear SusieQ,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
