Wild Tokyo Casino - Player’s winnings haven’t been received yet.

I have provided all the id and it has been accepted. The issue is that I provided my direct deposit information that is provided by my bank. I have three given names, Deidre Alice Susan and the banks reference my first name on the direct deposit, I go by Susan, so I have let them know that this is how it works as I cannot change how the bank does this, and can provide further proof of my name which was provide on my id.

Dear SusieQ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SusieQ,

Have you received your withdrawal from the casino yet?

I have received partial payment now, sorry I did not see this original posting... account is now verified as well. thank you for your assistance...

Thank you for your reply, SusieQ. Could you please clarify how much funds you received? Do you have any remaining funds in your casino account?

Thanks I received notification today, that the remaining funds are being processed, so should have everything clear by tomorrow, we can close this case I would expect by tomorrow, there was a remaining amount of 650 to be processed, I have seen the processing of it already.. Appreciate your assistance as always..

I am happy to hear that! However, I would like to keep this complaint open until you confirm that the last withdrawal has been successful. Please keep me informed about any further developments.

Dear SusieQ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All funds are now paid out...thank you for your help!!

Dear SusieQ,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru