Wild Sultan Casino - Player’s withdrawal is delayed and account is inaccessible.

My withdrawal has been pending at Wild Sultan Casino for 6 days. I have had the account over 6 months, fully verified and multiple deposits and withdrawals.

I chased on email and chat. I was ignored on email and on chat I received the usual (passed to the relevant department, we will get back to you).

I tried to login today and received the message that the casino had left my region. So I cannot login. The chat agent said they needed proof of crypto ownership for my withdrawal. Yet they have had thsi for MONTHS. They verified it when I provided all my documents and my account has received multiple deposits and withdrawals.

As the casino is not responding on email and the withdrawal has not been processed, and due to me not being able to login as they have left the region, I need Casinoguru to help mediate.

I have included images from withdrawals being validated 5 months ago to my crypto address I have requested this withdrawal (which has been verified)

Thanks

Dear shirlotano, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you made the last successful withdrawal?
• Had the casino ever indicated that you wouldn't receive the remaining balance after you lost access to your casino account?

Thank you in advance for your reply.

Best regards, 

Kristina

Last withdrawal was less then one month ago.

the casino is not engaging.

I need casino guru to help mediate