Wild Robin Casino - Player’s withdrawal is delayed with unresolved errors.

At this particular casino, i have been trying to withdraw my money for 10 days now and the message "an unexpected error has occurred" appears. I contacted the casino countless times and did exactly what they said, like trying another withdrawal method or trying from another device or mobile phone. The problem persists and I was told by the casino to give them a crypto wallet details so they can make a manual withdrawal. They said they are looking into my issue and will get back to me. But several days have passed and no action has been taken. Note that I have never made a withdrawal from this casino before.

Dear dimizark,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification?

Could you kindly specify when exactly you provided the casino with your crypto wallet details for the manual withdrawal?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening! Thank you very much for the reply.

The KYC process has not been completed yet, because the casino has not asked me for it yet to complete the withdrawal. Winnings were earned with real money, not bonuses.

The crypto wallet details for manual withdrawal, were given to the casino via email 5 days ago.

This is the message i get when i try for a withdrawal.

Please forward me the communication between you and the casino regarding the manual withdrawal. My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Good morning Veronica!

I sent you an email with the relevant information. I hope the issue will be resolved as soon as possible.

I am looking forward to your response, questions and comments.

Thank you

Problem solved. Thank you

Dear dimizark,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru