The player's withdrawal was delayed for 2 months. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Wild Pharao Casino - The player's withdrawal was delayed.
Black points: 294
Amount: €600
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Good day,
A good 2 months ago I applied for a payout there. After a month, my request for repeated contact to the live chat was processed. I have not received any money since processing a month ago. There is no response to emails to the payment. Live chat doesn't seem to be able to process payouts.
Automatic translation:
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2 years ago
Hello Jens,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, thanks for the quick feedback.
So far I have always received my money, I am fully verified and have already paid out there 8-9 times, including 2x €1000.
my withdrawal request is from 2 months ago, it was processed on 05/02/22.
My last contact was in the live chat on Monday, there I got the same text module as the last 4 weeks that the money was probably gone. When I had further questions, I always got the answer that they were not responsible for the live chat.
Automatic translation:
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2 years ago
Thank you Jens for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hi Jens,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Hi Jens,
I tried to get in touch with the casino repeatedly but had no success. Since the casino's license is suspended at the moment, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.
Best regards,
Peter
