The player from Germany requested a withdrawal and after 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 1 month after the withdrawal request was made. The complaint is resolved.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €212
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello, I need your help. I've been waiting for my payout at Wildpharao since 01/30/22. Account has been verified for some time, 1st payment took almost 2 weeks. The amount was a bit higher then. I played and wagered €20 CashBack. Live chat sometimes doesn't help or answers at all. I wrote to support and there is no response either. It annoys me so much and I finally want the money and then I never pay in there again. I'm really disappointed. It worked the 1st time. I hope you can help me.
LG
Automatic translation:
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2 years ago
Hello Tiiina,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.
Please allow me to ask you a few more question before we would move forward.
Do I understand it correctly that it is not your first withdrawal request and your account is already verified? Did you follow all the cash back terms and rules?
From our experience we can say that Wild Pharao has many complaints with delayed payments - however, if they already paid you once, it is only matter of time before the money would arrive. If it would not even until the end of next week, we will try to intervene.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Translation
Hello Nick,
my account has been verified for a long time and a payment has already been made successfully. And according to my opinion, I have complied with all the rules of CashBack.
I thank you for the answer. Then next week I would answer here again whether the money came or not.
Edited
Automatic translation:
Public
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2 years ago
Hello Tiiina,
Will set back the timer until we hear from you.
Regards,
Nick
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2 years ago
Translation
Hi there,
As expected, no money came to me and the amount is still being processed at Wildpharao! No response from support. I ask that you intervene.
LG and thank you.
Automatic translation:
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2 years ago
Thank you Tiiina for the update. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Hello, Tiiina,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been processed yet and when can she/he expect the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
Hi there,
Money was transferred to my account today. Thank you very much for your help.
LG
Automatic translation:
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2 years ago
Great news! Thank you, Tiiina, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
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