The player's withdrawal is delayed for a week. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 161
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I made a withdrawal of 1000 euros on 7/16/22.
This was processed immediately (I am also verified) and has therefore been in processed since then.
According to the live chat, the money should be in my bank account in 3-5 days. Unfortunately, no funds have been credited to my account. I am in contact with some players who have been waiting for their money for several weeks. This is the first casino where I have to wait for my money. Please help!
Automatic translation:
Public
Public
2 years ago
Hello smartgainz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, I played 100 percent with the welcome bonus and implemented it error-free without violating the bonus conditions. I've been verified for over half a year, but I've never had a payout until July 16th. I write in live chat every day, I only get the answer that you have no access to my account and I should send an email to payments@wildpharao.com about the Thmea payment. I've done this 3 times with no response.
Automatic translation:
Public
Public
2 years ago
Dear smartgainz,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
