The player's withdrawal is delayed for over 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 160
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi,
My payout from 14.5.22 does not reach me. The live chat says he is not responsible and the support does not answer. However, I always received my winnings beforehand. Now, however, despite several emails, nothing comes. The amount is stored in the casino account as paid. But nothing has arrived in my account. No money or feedback from support.
Automatic translation:
Public
Public
2 years ago
Hello JohnDark99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I've been verified there for a long time. I have received payments from there before. I had played with a bonus, as always. But I had met all the requirements, wagered through and played the games that were usually played. The money would supposedly already be out...lt Casino. Wild Pharaoh has been wanting to check which bank details were transferred to for 5 or 6 weeks...
I have contact, unilaterally, about every 2-3 days. I write an email to the support, unfortunately without feedback and then I write it to the live chat and they say that they can't help, but pass it on. I keep asking about the 5/14/22 payout and when I will get the money. But then nothing happens after that. I have no feedback from support. I am definitely fully verified. I can't say the date, but after my verification I have received money from the casino before...
Thanks for the help
Ulli
Automatic translation:
Public
Public
2 years ago
Dear JohnDark99,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
