The player's withdrawal is delayed for a week. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 123
Amount: €680
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested several withdrawals, which were also approved immediately.
07/04/22 430€
07/06/22 80€
7/7/22 60€
7/7/22. 60€
7/7/22 50€
I received a confirmation email for each payout. The payment should take place via bank transfer. I have already written 3 emails to support. But no answer and no money either.
As I have noticed, unfortunately I am not the only one and now I am really worried that I will not get my money and I am completely broke. I need urgent help for the casino to pay out my money.
Automatic translation:
Public
Public
2 years ago
Hello Dera1412,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
My account is fully verified, as of 7/3/22
I gambled away my money+ bonus again and again, I must have deposited €10 each time 10-13 times...
I emailed the casino again today, but the replies (like several times before) did not.
What do you mean by "return"?
As already mentioned, every withdrawal request from me was approved immediately and I received the corresponding email (it can take 2-3 days for the money to be in my account).
Automatic translation:
Public
Public
2 years ago
Translation
I have emailed the casino several times a day so I'm giving up now, I NEVER get a reply. But every day advertising that I should pay. Haha super funny! Of course I haven't received a single cent yet. Let's be honest, we both know that they don't intend to pay me my money! Then at least make sure that this fraudulent casino is closed.
By the way, I'm still waiting for your answer!
Automatic translation:
Public
Public
2 years ago
Dear Dera1412,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
