The player's withdrawal is delayed for 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 38
Amount: €250
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Casino GURU team,
I have a problem with the withdrawal of €250 from Wild Pharaoh.
I applied for a payout of €250 on May 12, 2022. This was processed on May 23, 2022 and, according to Wild Pharaoh, should be posted to my account within the next 2-3 working days. To this day, unfortunately, I have not received any money. Any attempt to contact Wild Pharoa by email failed because Wild Pharaoh did not get in touch. The support has also been saying for weeks that they are passing it on to the finance department, but I'm waiting in vain for an answer. I ask for your help and hope that you can help me. LG Michael
Automatic translation:
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2 years ago
Hello michaeltrester1011,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello so the account is verified since March 2022 I played with real money what I deposited from my bank account and no I didn't use any bonus. The last time I wrote it because it was spoken, I couldn't call it that, was on Friday, July 8th, 2022 to ask how it can be that the payment has still not been received. As always, the only thing that came up was that they are a live support and cannot say anything about the payment. I should please contact the finance department by email, which I have already done several times by email, but to no avail.
Automatic translation:
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2 years ago
Dear michaeltrester1011,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
