The player's withdrawal is delayed for 7 weeks. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 134
Amount: €750
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
I requested a payout on 05/13/2022. My account is verified. I've already sent a few emails and didn't even get a reply. Neither with support nor with the payment department. To date, my winnings have not been paid out. I've been waiting seven weeks now. Every player has to abide by all the terms, but the casino goes above and beyond.
I hope that you can help me in this case and I finally get my money.
I remain at your disposal for any further information.
Kind regards
Annette
Automatic translation:
Public
Public
2 years ago
Hello cyber57,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi
On May 13th, 2022 my account was fully verified by the live chat because I had problems before, but they could help me.
I didn't play with any bonus and only real money.
I sent emails every week but never got a reply. On June 26th, 2022 I wrote another email with a deadline of July 1st, 2022 to pay out my winnings. I didn't get a reply or my money either.
Kind regards
Annette
Automatic translation:
Public
Public
2 years ago
Dear cyber57,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
