The player's withdrawal is delayed for over 2 weeks. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 51
Amount: €500
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited 20 euros at wildpharao and won without a bonus.
My account is fully verified.
On June 13, 2022 I received an email that my payout was approved and the money will be there in 2 to 3 days.
But it still hasn't arrived.
In the live chat you always get the same answer that you have nothing to do with the payment and forward it to the accounting department who then get in touch with me.
But nothing comes up and emails are not answered.
It's just sad that you're being fooled like that
Greetings Anya
Automatic translation:
Public
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2 years ago
Hello amira2407ds,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account fully verified? When was the last time you spoke to the casino and what was it about?
Please note that the first ever withdrawal request may take up to 14 days after the verification process has been finished so if it's been less, be sure to wait at least a few more days.
Looking forward to your answer.
Regards,
Nick
Public
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2 years ago
Translation
Yesterday I wrote with the live chat.
My account has been fully verified since 06/08/2022.
Automatic translation:
Public
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2 years ago
Translation
I got the first email on June 20th. the last one was written on 06/27 but didn't get an answer to any
Automatic translation:
Public
Public
2 years ago
Dear amira2407ds,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
