The player's withdrawal is delayed for 3 days. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 134
Amount: €2,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
got cashback made the wager and want to pay out 2000€ it says will be processed and got another email because it will be on my account in 2-3 working days and hasn't arrived until now live support doesn't pick up and if you payment@wildpharao writes you get no answer have now written down several times without success
Automatic translation:
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2 years ago
Hello Tobi89,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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Public
2 years ago
Translation
Yes, my account has been verified for a little over a week on the day I requested the payout, I think it was... I had €50 cashback on it, I had a €500 wager, I did it and I went up to €2000, then I got the payout made ... I asked several times in the live chat they say they are not responsible for that I wrote several times to payments@wildpharao there you get no answers
Automatic translation:
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Public
2 years ago
Dear Tobi89,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
