The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 240
Amount: €1,700
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear Casino Guru team, I have 3 open payments at Wildpharao that are not being paid out, I know that you have lost your license. They seem to have opened a new casino called "Hyperreels". my payouts are:
900€ on 20.05.
500€ 16.06
300€ 17.07
Unfortunately, I can't get any precise information from the live chat and have already written 3 emails but no one answered them.
I hope they can do something.
Automatic translation:
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Public
2 years ago
Hello Lyen94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days after finishing your verification for the money to appear on your account.
Looking forward to your answer.
Regards,
Nick
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Public
2 years ago
Translation
Hello dear Nick, I've been verified for about 1 year and have already made a few payments, but nothing has happened for a month now I've used the bonuses offered by the site.
As I said, the payout that takes the longest has now been confirmed since May 20th, but I don't receive any money
Automatic translation:
Public
Public
2 years ago
Dear Lyen94,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
