HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Black points: 32

Amount: €100

Wild Pharao Casino
Safety Index:Very low
Submitted: 26 Jun 2022 | Unresolved : 29 Jun 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 10 days. The complaint was closed as unresolved as the casino has no reaction policy.

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2 years ago
Translation

I have the withdrawal request at wildpharao casino since the 15th of June that says processed and it is still not in my bank account

Automatic translation:
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2 years ago

Hello lmcleite72,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

OK has already been verified and it was with bonus and I fulfilled everything they ask

Automatic translation:
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2 years ago

Dear lmcleite72,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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