The player's withdrawal is delayed for over 2 weeks.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 71
Amount: €300
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello 🙂
I applied to the casino (wildpharao) for a payout on 06/08/2022 and this was also confirmed.
Unfortunately , to this day nothing has come of the money .
Unfortunately, the live chat cannot help me there and the emails are not answered.
I am verified at the online casino and played without a bonus.
It was paid in via Sofortüberweisung and it was actually supposed to be paid out via bank transfer.
Thanks for the help
LG Tim
Automatic translation:
Public
Public
2 years ago
Hello Tim.sch94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you receive a confirmation that your wagering of your bonus is already finished?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick
The account has been fully verified for several months and a payout in April has not been a problem.
I played without a bonus.
Thanks for the help
Automatic translation:
Public
Public
2 years ago
Thank you Tim.sch94 for all the details. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Hello Tim.sch94,
This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino,
Can you please update us on the player's withdrawal status?
Best wishes,
Tomas
Public
Public
2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Translation
Thanks for your support, but they don't get in touch and the money hasn't come yet.
I hope this casino will be gone soon and other players will be protected.
As far as I'm concerned, it can be closed as unsolved
LG Tim
Automatic translation:
Public
Public
2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Tim.sch94,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
